107 - The C4 Card Part 2

Good Morning.

Yesterday, I showed you the C4 Card and what it's used for.  Today I want to show you how it works.

Working the Card

• Problem occurs/team member has an idea

• Post card

• Leader pulls

• Assign coach

○ TL or Peer coach

• Dialogue 

○ Critical thinking

○ 5 whys

○ Initial evaluation

• The Dialog piece not only helps the team member but it teaches the coach how to ask better questions and build stronger relationships

• Cross unit coordination

○ Cross-shift/Cross-Dept

• Adjust inputs

• Countermeasures

○ Explore multiple options

○ Evaluate

○ Plan

○ Execute

• Confirm - Check the result.  Do we need to update any procedures or standardized work? Review the process - did we follow it as planned?  If we deviated, why did we deviate?  What did we learn by going through this?

How it works depends a little on how the problem shows up.  We'll cover these tomorrow!

I'm David Veech and this is Elevate Your Performance.

Have a great day and I'll see you tomorrow.